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Terms and Conditions

By ordering services from QC Dog Walking Services (QCDWalking hereonthereafter) the purchaser (Client hereonthereafter) fully understands and agrees to the contents of this agreement:

  1. Liability Policy:

    1. QCDWalking and employees agree to provide services stated services in a reliable and trustworthy manner.  In consideration of these services and as an express condition thereof, the Client expressly waives any and all claims against QCDWalking or its employees, unless arising from gross negligence on the part of QCDWalking.

    2. QCDWalking cannot be held responsible for dogs that cause damage to furniture, carpet, flooring/woodwork, walls, etc. while walker is not present.  

    3. QCDWalking cannot be responsible for dogs that bite, suffer an accidental death or escape from faulty fencing or from inside the home due to faulty screens, doors, etc.

    4. QCDWalking cannot be responsible for any complications dogs may suffer or actions of dogs while they are unattended.

    5. QCDWalking or its employees shall not be held responsible for the loss, injury, death, or actions of any dog that the client has let outside or has instructed the walker to allow outside while walker is not present.  This includes dogs with doggie doors and outdoor dogs.

    6. The client understands that all dogs must have a veterinarian and must be up to date on the rabies vaccination. Client agrees to reimburse QCDWalking for all costs (including, but not limited to, medical care and lost wages) associated with contracting any ailments while exposed to dog(s).

    7. QCDWalking does not accept aggressive dogs. Client agrees to be responsible for all costs (including, but not limited to, medical care, attorney fees, etc) if client’s dog should bite another person or animal.

    8. QCDWalking will not walk unruly or untrained dogs or dogs that choke themselves on their leash.  All dogs must be walked on a leash, except during specific off leash agreement pertaining to off leash hours.

    9. QCDWalking does not diagnose, prognose, or make therapy decisions, nor does it offer veterinary services.  Any veterinary/medical concerns will be referred to a veterinarian.

    10. QCDWalking will not be responsible for any keys the client has asked to be mailed.

    11. Client is responsible for making arrangements for snow removal.  Visits may not be made in snow covered driveways and/or walkways because of safety concerns. 

    12. QCDWalking is not responsible for any damages due to non-functioning, hard to open doors and locks, and all of Client properties.  

  2. Cancellation Policy:

    1. Cancellations must be received 24 hours before the scheduled visit in order to be credited for the walking fee.

  3. Business Hours:  

    1. Business and visiting hours fall between the hours of 8 a.m. and 5 p.m. and services are usually completed during this time unless we are behind schedule. QCDWalking will not accept time specific calls as we can not guarantee specific times accurately.  A two hour window is acceptable.

  4. Emergencies:  

    1. Client agrees to authorize QCDWalking to handle any emergencies that may arise. QCDWalking will make every effort to contact client.  In the event client cannot be contacted, client authorizes QCDWalking to use their best judgment and to be available at an hourly rate of $36 to oversee the circumstances.

    2. QCDWalking requires you to have a responsible party to take care of your dog(s) in the event of unforeseen circumstances such as illness and in the event of inclement weather or a natural disaster.  It is best your emergency contact is a neighbor so they can reach your home. QCDWalking is not responsible for dogs in these circumstances.  

  5. Payment Arrangement:  

    1. Payment is expected before services are rendered.  And in the event of additional unforeseen visits or other costs (such as food, supplies, or vet fees), payment is expected within 5 days of the completion of services or a late charge of $20 will be applied, plus applicable service fees.

  6. Bad Check Policy:  

    1. A $30 fee is assessed on all returned checks.  All fees are due promptly and must be paid via cash or money order only.

  7. Residential Entry: 

    1. The client authorized QCDWalking to enter the client's private resident address to perform service order duties as ordered by the client.

  8. Photography:

    1. The client agrees that QCDWalking has all the rights to images, photographs and artworks of the client's pets created by QCDWalking for any usages at anytime.

  9. Sales , Marketing and Promotionals:

    1. Each sales, marketing and promotional deals have their own terms and conditions. Please refer to them for additional specific information.

    2. Giveaways have their own rules and regulations.  See each giveaway campaign for related applicable rules and regulations. 

    3. See separate Terms and Conditions for our Friends and Neighbor Incentive Program.

  10. Termination of Services:

    1. All sales are final

    2. QCDWalking reserves the right to deny service or terminate service because of safety concerns, financial concerns, or inappropriate or uncomfortable situations.

  11. Communications:
    1. Client agrees to receive all emails and texts communications from QCDWalking. 

  12. Changes and Agreements:

    1. Any changes from client must be in writing and agreed by QCDWalking.  QCDWalking reserves the right to refuse services to anyone. QCDWalking reserves the right to make any changes to this agreement at will and without any notices.

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