A Typical Walk
1. The walker arrives to your home
• As part of our monitoring process, walkers notify us when they pick up and drop off their pets. So we know when and where they are via meta data as well as checking in on them regularly in person.
• Walkers greet and interact with your dog near the door way. Most dogs come to the walkers, and if they don't, walkers will call out their names and look for them.
• If other dogs come along on the walk, they will wait outside of your door while the walker suits up your pup.
• Walkers only leave your house after your dog is securely leashed.
2. Walking duration
The walk starts the walk time when they leave your apartment with your dog, and ends the walk time when they exit your building after dropping off your dog.
3. During the walk
During the walks the walkers work to find the balance between letting your dog sniff around and enjoy themselves while also keeping them safe.
Our walkers are advised with best practices such as:
• Never let go of the leashes – Always keep hands through the loop and have the leash wrapped around the wrist.
• Keep your dog away from other dogs, children and strangers in general.
• We keep a balance between letting your dogs having fun on their own, while keeping them safe and under control. We may have your dogs on a short leash and be closer to our walkers, while letting them do their businesses as well as enjoying the walk.
• Walkers follow all traffic laws and otherwise use common sense for public safety at all times.
• We routinely check in on our walkers to monitor their adherence to our process.
• Walkers carry back up leashes for in case of emergencies, like if your dogs regular harness or leash is failing.
5. Pooh bags
We carry our own pooh bags, but if you have them we might end up using them if we ran out just before your walk.
6. Dropping off
During the drop off time, we check the water, usually we don’t fill the bowls more than halfway because some dogs drink too much water too fast and then have to pee before you get home. Best practice is to reduce interaction prior to returning and leave quickly and silently to avoid creating anxiety for your dog. If your dog has known anxiety at drop off we may intentionally create a distraction for them to engage with before leaving. Such as sprinkling a few treats around for them to find.
Walkers are instructed to leave locks, doors, and lights and as they were when they arrived. Though at night time, we tend to err towards leaving a light on for your dogs unless you prefer not to.
After the walk, walkers send us your dogs' walk report, and we forward them to you with in one to two hours of the walk time. The walk report includes a photo taken during the walk and whether your dog went pee and /or pooh.
8. Scheduled walk time
The scheduled walk time is within plus or minus an hour of your scheduled booking.
Contact us for more information